Patient Experience Team Lead - Remote

Overview

The Patient Experience Team Lead will oversee a team of Patient Experience Specialists, ensuring they work efficiently and effectively through regular feedback and coaching.

In Short

• Lead day-to-day operations for a team of Patient Experience Specialists.
• Monitor performance against KPIs and implement corrective actions.
• Provide technical knowledge and expert guidance to support the contact centre.
• Participate in the hiring process in collaboration with internal teams.
• Build and lead a high-performing team through mentorship and coaching.
• Develop and refine processes for a high-performance culture.
• Utilize data to identify opportunities for continuous improvement.
• Ensure compliance with company policies and processes.
• Host regular 1:1’s with team members.
• Lead team meetings to build a strong, positive culture.

Requirements

• Previous experience leading a team in a call centre environment.
• Ability to motivate a team through coaching and leading by example.
• Excellent communication skills.
• Pro-active, personable and highly motivated.
• Ability to work autonomously and as part of a team.

Benefits

• Access to SAGED courses for continuous growth.
• Discounts with over 450 retailers.
• Full-time, work-from-home role.
• Access to co-working spaces in major Australian cities.
• Mental health support through Unmind.
• Private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Work from home equipment allowance.
• Be part of a fast-growing industry improving patient lives.