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Patient Experience Team Lead - Remote

Posted Yesterday
Customer Service
Full Time
Australia

Overview

The Patient Experience Team Lead will oversee a team of Patient Experience Specialists, ensuring effective operations and positive patient outcomes through coaching and support.

In Short

  • Lead day-to-day operations for the Patient Experience team.
  • Provide guidance and support to team members.
  • Monitor performance against KPIs and implement improvements.
  • Participate in hiring and training processes.
  • Conduct performance reviews and coaching sessions.
  • Promote a positive and inclusive team culture.
  • Utilize data for continuous improvement initiatives.
  • Develop reporting tools to enhance workflow efficiency.
  • Act as a liaison between team and stakeholders.
  • Handle escalations and complex customer issues.

Requirements

  • Minimum 2 years of experience in a call center leadership role.
  • Strong leadership and motivational skills.
  • Excellent communication abilities.
  • Proactive and highly motivated individual.
  • Ability to work autonomously and collaboratively.

Benefits

  • Access to continuous growth and learning opportunities.
  • Discounts with over 450 retailers.
  • Work-from-home flexibility.
  • Access to co-working spaces in major cities.
  • Mental health support services.
  • Private health insurance discounts.
  • Paid parental leave benefits.
  • Work from home equipment allowance.
  • Contribute to a growing industry improving patient lives.
Montu logo

Montu

Montu is one of Australia's leading health tech businesses, specializing in alternative health services with operations in both Australia and Europe. The company adopts a technology-first approach to transform the healthcare landscape for suppliers, practitioners, pharmacies, and patients. Montu operates a fully integrated ecosystem of healthcare companies that encompasses all aspects of the alternative health experience, including patient care, pharmacy dispensing, clinical education, product development, and wholesale distribution. With brands like Alternaleaf, UMeds, Leafio, and Saged, Montu has been recognized by the Deloitte Fast 50 as the fastest growing tech company in Australia for two consecutive years, achieving remarkable revenue growth and establishing itself as the largest business of its kind outside North America.

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