Senior Business Process Consultant, Platform (Federal) - Remote

Overview

The Senior Business Process Consultant will work with customers to integrate AI into their business processes using ServiceNow's Generative AI products, ensuring effective transition from business requirements to configuration requirements.

In Short

• Leverage AI in work processes and decision-making.
• Support NowAssist and AI Agent solutions.
• Drive process definition and improvement workshops.
• Lead design workshops to capture customer requirements.
• Support key customer process owners in documentation.
• Draft user stories and acceptance criteria for Agile Development.
• Conduct unit and user-acceptance testing.
• Prepare customer-facing deliverables focused on process.
• Promote continuous improvement practices.
• Provide training and mentoring to team members.

Requirements

• Active Security Clearance required.
• At least five years of consulting experience.
• Ability to influence and consult across industries.
• Experience in defining future-state business processes.
• Strong understanding of AI and Generative AI solutions.
• Experience in Agile Development.
• Excellent communication and presentation skills.
• Customer-centric attitude and interpersonal skills.
• Proven team player.

Benefits

• Competitive salary and equity options.
• Flexible spending accounts and health plans.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.