Senior Technical Consultant, Platform - Federal - Remote

Overview

The Senior Technical Consultant is responsible for consulting with customers and configuring ServiceNow Platform products to enhance business outcomes.

In Short

• Creation and delivery of platform solutions based on technical architecture and ServiceNow standards.
• Support platform-wide process definition and improvement during customer workshops.
• Advise customers on utilizing ServiceNow capabilities for process improvement.
• Lead design workshops across multiple ServiceNow products.
• Guide customers in documentation for technical solutions.
• Draft user stories and acceptance criteria, ensuring quality solutions.
• Provide training and mentoring to customers and team members.
• Manage multiple complex projects and promote continuous improvement.
• Travel up to 50% annually for customer needs and meetings.

Requirements

• Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance.
• 3 years of experience in US federal agencies with ServiceNow Government Community Cloud.
• Experience in ServiceNow security and domain separation.
• 5 years of configuration and development experience with complex technologies.
• Ability to consult and influence in varied customer environments.
• Experience with web technologies and SaaS solutions.
• Knowledge of data management and database design.
• Strong interpersonal skills and customer-centric attitude.
• Proven team player and team builder.

Benefits

• Work with a global market leader in innovative technology.
• Opportunities for career growth and development.
• Flexible work environment with remote options.
• Inclusive workplace culture.
• Support for continuous learning and professional development.