Senior Technical Consultant - Remote

Overview

The Senior Technical Consultant at LinkedIn plays a crucial role in the Customer Success Organization by providing technical assistance and consulting during the sales and implementation process, ensuring a smooth onboarding experience for customers on the LinkedIn Learning Solutions platform.

In Short

• Lead successful onboarding of customers on LinkedIn Talent Solutions.
• Consult with complex customers to provide tailored solutions.
• Build strategic relationships with senior executives.
• Deliver presentations explaining LinkedIn products to clients.
• Provide prescriptive consulting and resolve escalations swiftly.
• Communicate customer trends to leadership.
• Support Sales and Customer Success Managers with technical insights.
• Collaborate with product and engineering teams on updates.
• Lead product issue investigations and communicate solutions.
• Mentor new hires and consultants within the team.

Requirements

• 5+ years of experience in technical consulting for subscription-based businesses.
• Experience with SSO, MFA, SQL, and Learning Experience Platforms.
• Bachelor’s degree in a relevant technical field or equivalent experience.
• Experience with Recruiter Products and ATS integrations.
• Proven project management and stakeholder management skills.
• Attention to detail and ability to manage multiple projects.
• Knowledge of case management tools like SFDC or Jira.
• Strong communication skills for technical and business audiences.

Benefits

• Competitive salary and performance bonuses.
• Stock options and comprehensive benefits package.
• Flexible work environment with hybrid options.
• Opportunities for professional growth and development.
• Inclusive culture focused on diversity and employee well-being.