Senior Technical Consultant - Remote

Overview

The Senior Technical Consultant at ServiceNow is responsible for configuring the ServiceNow Platform to achieve customer outcomes by leveraging best practices and technical expertise in various workflows.

In Short

• Participate in workshops with customers to assess and establish processes.
• Design and deliver ServiceNow solutions based on technical standards.
• Provide oversight and testing of code developed by partners or customers.
• Advise customers on utilizing ServiceNow capabilities.
• Guide customers in completing technical documentation.
• Provide feedback to product development for improvements.
• Maintain skills and certifications related to workflows.

Requirements

• Experience integrating AI into workflows and decision-making.
• 8+ years in a professional services organization or equivalent.
• Ability to travel up to 50%.
• Industry domain expertise.
• Creative and able to run projects independently.
• Proven success in driving complex issues to resolution.
• Experience working collaboratively with teams.
• ServiceNow certifications in relevant workflows.

Benefits

• Flexible work environment.
• Inclusive company culture.
• Professional development opportunities.
• Health and wellness programs.
• Competitive salary and benefits.