Remote Otter LogoRemoteOtter

Senior Business Consultant - Remote

Posted Yesterday
Sales / Business
Full Time
Worldwide

Overview

The Senior Business Consultant will capture and analyze client business requirements related to contact center operations, translating these needs into functional requirements and collaborating with technical teams to ensure alignment with business outcomes.

In Short

  • Capture and analyze client business requirements.
  • Translate business needs into functional requirements for GCCX.
  • Collaborate with technical teams.
  • Support UAT and change readiness activities.
  • 5+ years in business analysis or consulting.
  • Experience in telecom or contact center transformation.
  • Strong knowledge of Genesys Cloud CX preferred.
  • Excellent stakeholder engagement skills.
  • Work from anywhere culture.
  • Join a multicultural environment.

Requirements

  • 5+ years in business analysis or consulting.
  • Experience in telecom or contact center transformation.
  • Strong knowledge of Genesys Cloud CX (preferred).
  • Excellent stakeholder engagement skills.

Benefits

  • Culture of Relentless Performance.
  • Competitive pay and benefits including health insurance.
  • Work From Anywhere culture.
  • Growth mindset with professional development opportunities.
  • Global impact on projects for top clients.
  • Welcoming multicultural environment.
  • Social sustainability values.
Miratech logo

Miratech

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world through innovative technology solutions. Established in 1989, Miratech supports digital transformation for some of the largest enterprises worldwide by combining enterprise and start-up innovation. With a values-driven culture of Relentless Performance, the company boasts a remarkable 99% success rate in project engagements. Operating across 30+ countries and five continents, Miratech has R&D centers in locations such as Ukraine, India, Poland, and the US, and employs nearly 1000 professionals. The company is experiencing rapid growth, particularly in key markets like India, the US, Canada, Argentina, and Brazil, with an annual growth rate exceeding 25%. Miratech promotes a ForeverRemote work culture, offering employees the flexibility of remote work while fostering a welcoming and inclusive environment.

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