Senior DevOps Engineer - Remote

Overview

We are looking for a Senior DevOps Engineer to be responsible for the operational stability, reliability, and availability of a large‑scale, global IVR and contact center platform supporting mission‑critical customer interaction flows.

In Short

• Own the operational stability, availability, and reliability of a global IVR platform across AWS and on‑premises environments
• Support production deployments, environment configuration, and release activities
• Manage day‑to‑day operations of high‑availability IVR and voice platforms
• Monitor system health, performance, and availability using logs and metrics
• Respond to and participate in production incident investigation and resolution
• Troubleshoot infrastructure, application, voice, SIP, and call‑flow‑related issues
• Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
• Participate in on‑call rotations and off‑hours production support as required
• Integrate security best practices into the pipeline

Requirements

• 7+ years of experience supporting production systems in a DevOps, SRE or operations‑focused role
• Strong working knowledge of AWS cloud services
• Strong hands‑on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, and VPC networking
• Strong experience with Unix/Linux production environments
• Experience supporting AWS‑hosted relational databases (e.g., Amazon Aurora MySQL, PostgreSQL) in production environments
• Solid understanding of networking fundamentals (DNS, TCP/IP, routing, firewalls)
• Experience with Infrastructure as Code concepts and practices
• Ability to run network and traffic analysis tools (e.g., Wireshark)
• Strong troubleshooting, investigation, and production‑support skills
• Ability to collaborate effectively across engineering, architecture, data, and operations teams

Benefits

• Culture of relentless performance
• Competitive pay and benefits
• ForeverRemote work culture
• Growth mindset and professional development opportunities
• Global impact on top global clients
• Welcoming multicultural environment
• Social sustainability values