Principal Customer Success Executive - Remote

Overview

The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts, driving long-term value and ensuring customer success.

In Short

• Drive post-sales transformation by aligning ServiceNow’s offerings to customer goals.
• Collaborate with Account Executives to create integrated pre- and post-sales strategies.
• Identify and mitigate risks to ensure smooth value realization for customers.
• Guide the Customer Success team to meet operational KPIs such as adoption and renewals.
• Build relationships with ServiceNow leaders and incorporate customer feedback for improvement.
• Drive innovative solutions for customers to achieve their long-term goals.
• Establish measurable success metrics and review progress regularly.

Requirements

• Experience in AI integration and leveraging technology for business transformation.
• Extensive experience in enterprise SaaS transformation and strategic advisory.
• Proven ability to engage and influence C-level executives.
• 15+ years in management consulting or a leadership role at a top-tier firm.
• Demonstrated success in managing complex strategic accounts.
• Strong problem-solving skills and business acumen.
• Experience in cross-functional leadership and stakeholder management.
• Ability to adapt strategies in dynamic environments.
• Skilled in designing and implementing scalable processes.
• Exceptional communication and collaboration skills.

Benefits

• Work in a flexible and trust-based environment.
• Opportunity to drive impactful change in customer organizations.
• Collaborate with top industry leaders and innovative teams.
• Continuous learning and professional development opportunities.