Director of Experience Design, Sales Enablement - Remote

Overview

This role involves leading the Experience Design team at ServiceNow to create innovative user experiences that enhance collaboration and productivity within Sales and Operations.

In Short

• Drive the Go to Market (GTM) XD team for user experience innovation.
• Lead a team of designers and managers in creating high-quality tools.
• Develop XD strategy across a portfolio of GTM products.
• Collaborate with other Experience Design leaders for UX vision.
• Mentor team members in design leadership and strategy.
• Promote end-to-end design thinking in product development.
• Advance the discipline of Experience Design.
• Collaborate with product management and engineering for innovation.
• Ensure cohesive experiences across platforms.
• Travel up to 20% of the year.

Requirements

• 10+ years of experience in UX design.
• 5+ years managing design teams.
• Strong human-centered design practices.
• Ability to integrate AI into work processes.
• Experience in enterprise sales product design.
• Proficient in design tools like Figma and Axure.
• Bachelor’s Degree in relevant fields.
• Strong communication and leadership skills.
• Experience with WCAG compliance is a plus.
• High initiative and adaptability in a fast-paced environment.

Benefits

• Competitive salary with equity and incentive compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.
• Work in a flexible and distributed work environment.