Senior Technical Consultant - Core Business Transformation Solutions - Remote

Overview

The Senior Technical Consultant role at ServiceNow focuses on optimizing and leveraging ServiceNow best practices for Core Business Transformation Solutions, engaging with customers to improve their business processes through expert consulting and technical guidance.

In Short

• Serve as a technical expert in ServiceNow best practices.
• Support customer engagement efforts and process improvement.
• Lead design workshops focused on ServiceNow technology.
• Guide customers in documentation and user stories.
• Oversee project delivery and provide technical training.
• Develop integration components and portals.
• Manage multiple complex projects simultaneously.
• Promote continuous improvement in engagement materials.
• Support sales activities as needed.
• Travel up to 50% annually based on customer needs.

Requirements

• 3+ years of configuring/developing ServiceNow.
• Experience integrating AI into work processes.
• ServiceNow certifications (CSA and others).
• 5+ years of experience with HR, Legal, and Finance technologies.
• Ability to influence and consult with stakeholders.
• Experience with Web Technologies (XML, HTML, JavaScript, etc.).
• Strong understanding of HR and related systems.
• Excellent interpersonal and customer-centric skills.
• Proven team player and team builder.

Benefits

• Opportunity to work with a global market leader.
• Flexible work environment with remote options.
• Access to continuous learning and development opportunities.
• Collaborative and inclusive company culture.
• Competitive salary and benefits package.