Staff Inbound Product Manager - Gen AI Platform and AI Agents - Remote

Overview

The Staff Inbound PM - Gen AI Platform and AI Agents role is focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies, requiring expertise in AI products and the ability to translate complex requirements into functional solutions.

In Short

• Guide roadmap development and feature prioritization for the AI Agent Platform.
• Stay current with emerging trends in AI and platform technologies.
• Rapidly design and prototype technical solutions using AI frameworks.
• Collaborate with cross-functional teams to launch innovative PoCs.
• Engage directly with customers to co-create solutions.
• Define success metrics and document outcomes for future efforts.
• Integrate AI into work processes and decision-making.
• Communicate technical concepts to diverse audiences.
• Apply design thinking to build user-focused solutions.
• Foster a continuous learning and innovation mindset.

Requirements

• 8+ years of product management experience in Agile environments.
• In-depth understanding of the ServiceNow platform.
• Proficiency in Agile and ServiceNow development.
• Experience with Large Language Models and AI technologies.
• Strong verbal, written, and presentation skills.
• Ability to listen deeply to customer needs.
• Experience in data-informed decision-making.
• Comfort working with technical teams.
• Experience in applying human-centered design principles.
• Curiosity and a passion for continuous learning.

Benefits

• Flexible work environment.
• Opportunity to work on innovative AI technologies.
• Collaborative team culture.
• Access to professional development resources.
• Inclusive workplace promoting diversity.
• Competitive compensation based on location.
• Health and wellness benefits.
• Work-life balance initiatives.
• Opportunities for career advancement.
• Employee engagement programs.