Director, GTM Packaging & Offerings - Remote

Overview

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence is seeking a Director to lead pre-sales support and customer enablement initiatives, enhancing the customer experience with ServiceNow’s AI-first implementations.

In Short

• Lead a team to empower pre-sales and delivery organizations.
• Develop strategies for faster customer adoption of AI implementations.
• Build scalable support models for pre-sales engagement.
• Collaborate with Sales, Product Management, and Engineering teams.
• Establish best practices for customer engagement.
• Create enablement curricula and certification paths.
• Gather feedback from pre-sale and post-sale processes.
• Drive measurable outcomes across global stakeholders.
• Ensure alignment on messaging and customer outcomes.
• Implement governance and quality assurance in customer-facing processes.

Requirements

• 10+ years of experience in customer-facing roles.
• Extensive experience with enterprise software solutions.
• Strong understanding of pre-sales processes and strategies.
• Excellent communication and executive presence.
• Experience with AI-first implementation initiatives.
• Proven cross-functional leadership skills.
• Ability to influence various teams including Product and Engineering.
• Prior experience with ServiceNow is preferred.

Benefits

• Competitive salary with equity and variable compensation.
• Health plans and flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.