Demo Support Engineer - Remote

Overview

The Demo Support team provides excellent services to our technical sellers and Solution Consultants, focusing on improving the customer experience. As a Demo Support Engineer specializing in Tools, your role will be vital for testing, implementing, and supporting Demo Support Tools.

In Short

• Provide excellent services to technical sellers and Solution Consultants.
• Test, implement, and support Demo Support Tools.
• Collaborate with external Demo Automation vendors and internal stakeholders.
• Guide Solution Consultants through critical issues.
• Investigate and resolve complex issues and escalations.
• Manage the case queue effectively.
• Create and refine Level 0 assets.
• Commit to quality and customer service.
• Fluent communication in English.
• Maintain professionalism with demanding customers.

Requirements

• Intermediate proficiency in HTML, CSS, and JavaScript.
• Experience with ServiceNow Applications and Systems preferred.

Benefits

• Flexible work environment.
• Opportunity to work with a global market leader.
• Collaborative team culture.
• Professional development opportunities.
• Inclusive workplace.