Remote Support Engineer

Overview

This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites when needed.

In Short

• Provide excellent service to our customers by coordinating parts, technical support, and onsite labor for locations outside our current geographic footprint
• Diagnose technical issues remotely with customers
• Escalate to L2 Technical Support Specialists as needed and remain engaged until completion of service delivery
• Find and evaluate new support vendors to expand our services and geographic reach.

Requirements

• Experience effectively troubleshooting server storage (specifically IBM, HP, and Dell data center equipment is ideal)
• Proven ability to work on remote team is preferred
• Excellent communication skills, with the ability to hold professional demeanor in high-pressure, complex situations
• Demonstrated time management and project management skills
• History of contributing to process improvements

Benefits

• Workplace flexibility that empowers our employees
• Personal growth and advancement opportunities
• PTO available when you start – additional day of PTO for your birthday + PTO volunteer days
• Health insurance with plan options to meet your needs
• 401k with employer match
• Fitness membership reimbursement
• Pay Range: $25-$35/hour