Remote Support Engineer (11pm - 8am ET)

Overview

This position is Remote, providing technical/troubleshooting support via phone, email, and chat while engaging field engineers when needed.

In Short

• Provide excellent service to customers by coordinating parts, technical support, and onsite labor.
• Diagnose technical issues remotely with customers.
• Escalate to L2 Technical Support Specialists as needed.
• Find and evaluate new support vendors.
• Work on the 3rd shift (Sunday - Thursday, 11:00pm - 8:00am ET).
• Multitask and utilize company resources in a fast-paced environment.
• Be part of a positive, adaptable, and supportive team.
• Monitor and update contracts as the company grows.
• Engage in call management for service calls outside office territories.
• Contribute to process improvements.

Requirements

• Experience troubleshooting server storage, especially IBM, HP, and Dell equipment.
• Proven ability to work on a remote team.
• Excellent communication skills in high-pressure situations.
• Demonstrated time management and project management skills.
• History of contributing to process improvements.

Benefits

• Workplace flexibility.
• Personal growth and advancement opportunities.
• PTO available from start, including additional days for birthdays and volunteer days.
• Health insurance with various plan options.
• 401k with employer match.
• Fitness membership reimbursement.