Vice President of Customer Success - Remote

Overview

The Vice President of Customer Success at Sauce will lead strategies and programs to ensure restaurants see exceptional value from our services, overseeing onboarding, adoption, retention, and expansion.

In Short

• Lead the Customer Success team at Sauce.
• Develop strategies to improve customer efficiency and profitability.
• Oversee onboarding and adoption processes for restaurants.
• Focus on customer retention and expansion initiatives.
• Collaborate across the company to maximize customer growth.
• Work directly with the CEO of Sauce.
• Target candidates within the EST or CST time zones.
• Help restaurants leverage Sauce for operational optimization.
• Drive revenue and reduce operational complexity for clients.
• Ensure every restaurant realizes the full value of Sauce's solutions.

Requirements

• Experience in Customer Success leadership roles.
• Strong understanding of restaurant technology.
• Proven track record in strategy development.
• Excellent collaboration and communication skills.
• Ability to work with diverse teams and stakeholders.
• Experience in driving customer growth and retention.
• Familiarity with onboarding and adoption processes.
• Ability to work in a fast-paced environment.
• Willingness to work within specified time zones.
• Passion for helping businesses succeed.

Benefits

• Opportunity to lead a dedicated team.
• Impact on the growth of local restaurants.
• Collaborative work environment.
• Direct reporting to the CEO.
• Engagement with innovative restaurant technology.
• Potential for career advancement.
• Work in a dynamic and evolving industry.
• Contribute to meaningful change in the restaurant sector.
• Flexible work arrangements.
• Competitive compensation package.