Customer Success Manager - Remote

Overview

Sardine is a leader in fraud prevention and AML compliance, using advanced technologies to stop fraud before it happens. We are building a world-class customer success team to support our products as we grow.

In Short

• Be the primary point of contact for customers.
• Build a thorough understanding of our product and technology.
• Translate complex product problems into actionable solutions.
• Advise on best practices relating to fraud and compliance.
• Monitor and communicate KPIs to clients.
• Provide strategic analysis for long-term expansion.
• Work with risk analytics teams to solve fraud typologies.

Requirements

• 5+ years of experience in Account Management or Customer Success.
• Previous compliance, fintech, or AML/KYC experience.
• Experience with a B2B company and API integration.
• Technical degree or background.
• Strong analytical skills and knowledge of SQL.
• Excellent relationship-building and collaboration skills.
• Strong presentation skills for various stakeholders.
• Exceptional project management abilities.

Benefits

• Generous compensation in cash and equity.
• Remote-first culture with flexible paid time off.
• Health insurance, dental, and vision coverage.
• 401k/RRSP matching.
• MacBook Pro and home office setup stipend.
• Monthly meal and social meet-up stipends.
• Annual health and wellness stipend.
• Unlimited access to financial advisory.