Strategic Account Manager Lead - Remote

Overview

Sardine is a leader in fraud prevention and AML compliance, offering a platform that utilizes device intelligence, behavior biometrics, machine learning, and AI to combat fraud. We serve over 300 banks, retailers, and fintechs globally.

In Short

• Lead a team focused on account management and customer success.
• Manage high-profile enterprise customer relationships.
• Collaborate with internal teams on customer needs.
• Provide strategic analysis for long-term expansion.
• Translate complex product issues into actionable solutions.
• Build strong relationships with clients and stakeholders.
• Utilize analytical skills to derive insights and KPIs.
• Contribute to a remote-first work culture.
• Support fraud and compliance-related products.
• Drive continuous improvement in processes.

Requirements

• 10+ years in Account Management or Customer Success.
• Experience in compliance, fintech, or AML/KYC.
• Strong analytical and business intelligence skills.
• Excellent relationship-building capabilities.
• Proficient in translating strategies into actionable outcomes.
• Strong presentation skills for various stakeholders.
• Exceptional project management skills.
• Customer-facing experience with technical products.
• Passion for improving customer efficiency.

Benefits

• Generous compensation in cash and equity.
• Flexible paid time off and self-care days.
• Health insurance for employees and dependents.
• 401k matching for US and Canada employees.
• Remote work support with home office setup stipend.
• Monthly meal and social meet-up stipends.
• Annual health and wellness stipend.
• Access to expert financial advisory services.
• MacBook Pro provided for work.
• Opportunities for continuous learning and development.