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Sr Systems Analyst - Customer Success - Remote

Posted Yesterday
All others
Full Time
USA
$99,662.50 - $150,750 USD/year

Overview

Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve operations across various industries.

In Short

  • Role in Customer Success Operations team.
  • Focus on Gainsight administration and post-sales tech stack.
  • Hands-on and strategic responsibilities.
  • Collaborate to enhance customer experience.
  • Design and maintain systems for efficiency and growth.
  • Apply critical thinking aligned with Customer Success objectives.
  • Work across multiple platforms including Salesforce and Gong.
  • Manage data integrations and automation tools.
  • Participate in Agile delivery practices.
  • Champion data quality and governance.

Requirements

  • 4+ years administering Gainsight or similar platforms.
  • Experience in SaaS Customer Success operations.
  • Ability to analyze and guide stakeholders.
  • Experience in Agile environments and JIRA.
  • Strong communication skills.
  • Experience with data integrations and automation tools.
  • Excellent organizational skills.

Benefits

  • Competitive total compensation package.
  • Employee-led remote and flexible working.
  • Health benefits and more.
Samsara logo

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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