Manager, Scaled Customer Success - Remote

Overview

The Enterprise Customer Success team ensures Samsara’s enterprise customers adopt our solutions and continuously derive business value from our products. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.

In Short

• Manage the Enterprise Customer Success team to enhance engagement motions.
• Provide coaching and foster a dynamic team culture.
• Drive successful outcomes for enterprise customers.
• Define long-term strategies for value realization.
• Support the CSM team with critical customer engagements.
• Champion Samsara’s cultural principles.
• Hire and develop a high-performing team.
• Work with a focus on customer satisfaction and outcomes.
• Meet and exceed KPI targets.
• Collaborate with cross-functional teams.

Requirements

• 3+ years in senior Customer Success or account management roles.
• 1+ years in a leadership role preferred.
• Bachelor's degree from an accredited institution.
• Experience in guiding enterprise customers through value realization processes.
• Strong communication skills across various channels.
• Experience with technical products.
• Problem-solving skills and a solutions-oriented mindset.
• Ability to thrive in a fast-paced environment.
• Passion for exceeding customer expectations.
• Experience mentoring and retaining talent.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for career growth.