Data Analyst (Billing and Customer Support) - Remote

Overview

We’re looking for a Data Analyst to join our Billing and Support team. The successful candidate will utilize their skills in data analysis and statistical methods to provide insights that will impact critical business decisions.

In Short

• Monitoring, analyzing, and reporting on key performance indicators and trends in our billing and support functions.
• Creating and maintaining data pipelines, ensuring data integrity and timeliness.
• Leveraging statistical analysis to project and respond to 'what if' scenarios, future trends, and challenges.
• Running AB testing to evaluate the effectiveness of different strategies.
• Collaborating with cross-functional teams to align billing and support processes against potential financial risks.
• Evaluating the impact of our marketing and product offerings on billing, risk, and support, and suggesting areas for improvement or innovation.

Requirements

• Bachelor’s degree in a relevant field (e.g., Data Science, Statistics, Computer Science, or related field).
• Proven experience as a Data Analyst, preferably in a similar industry.
• Proficiency in using data analysis tools and programming languages such as Tableau and Python/R.
• Experience with SQL, BigQuery or similar cloud-based data warehousing solutions.
• Strong statistical analysis skills, with the ability to analyze complex data sets and produce meaningful insights.
• Demonstrated experience with forward prediction and scenario planning.
• Knowledge of AB testing methodologies.
• Excellent problem-solving skills, attention to detail, and ability to work collaboratively.
• Strong verbal and written communication skills, with the ability to clearly articulate findings to both technical and non-technical stakeholders.

Benefits

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities.