Customer Support Data Analyst - Remote

Overview

The Customer Support Data Analyst role at PayPay involves analyzing customer support data to enhance user experience and drive business contributions through data-driven decision making.

In Short

• Analyze and improve customer support data for PayPay's mobile payment service.
• Collaborate with a small team of data analysts and contact center management.
• Utilize data extraction and analysis to identify user behavior and propose solutions.
• Build and visualize data warehouses using customer support data.
• Prepare reports and presentations based on data analysis results.
• Contribute to enhancing customer experience through data insights.
• Work in a fully remote environment with flexible hours.
• Engage in continuous improvement of customer support processes.
• Support the expansion of PayPay's customer service operations.
• Collaborate to create high-quality, data-driven proposals.

Requirements

• Experience in data analysis and improvement proposals (KPI measurement, effectiveness evaluation).
• Proficiency in BI tools.
• Understanding of basic statistical mathematics.
• Strong logical thinking skills.
• Ability to create documentation.
• Presentation skills to propose improvements.

Benefits

• Work from anywhere with flexible hours.
• Engagement with large datasets and collaboration with data analysts.
• Social insurance coverage (health, pension, employment, labor accident).
• Support for language learning.