Client Advocacy Programs Director - Remote

Overview

The Client Advocacy Programs Director at Rimini Street will champion the voice of the customer and drive advocacy initiatives, acting as a strategic liaison between Sales, Client Success, and Marketing to promote client advocates.

In Short

• Develop and execute a comprehensive client advocacy strategy.
• Build relationships with Account Management teams for advocacy opportunities.
• Collaborate with Marketing on PR opportunities and promotions.
• Serve as the primary contact for client advocates.
• Design and manage a client award program.
• Support the Chief Client Officer in executive meetings.
• Track client participation in advocacy programs.
• Provide analytics and reports on program impact.
• Manage intake requests for advocacy initiatives.
• Foster strong business relationships to drive growth.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 8+ years of experience in client advocacy or customer success.
• Proven ability to build trusting client relationships.
• Strong understanding of customer journey mapping.
• Exceptional communication skills.
• Experience in SaaS or technology-driven industries.
• Proficiency in Salesforce and MS Office Suite.
• Background in marketing or public relations is a plus.

Benefits

• Medical, Dental, and Vision insurance.
• Disability insurance.
• Paid Parental Leave.
• 401(k) program.
• Generous Paid time off (PTO).