Director, Client & Patient Care Advocacy - Remote

Overview

The Director of Patient and Client Care Advocacy leads and manages teams of Patient Care Advocate Managers and Client Managers, ensuring exceptional patient care, client satisfaction, and strategic management of relationships with clients, consultants, brokers, and partners.

In Short

• Lead and mentor a team of Patient Care Advocate Managers and Client Managers.
• Develop and implement team performance metrics.
• Ensure proficiency in pharmacy and medical benefit structures.
• Serve as an escalation point for complex patient issues.
• Partner with internal teams to deliver seamless service.
• Develop quality assurance processes for high-quality service.
• Provide regular reports on team performance and satisfaction.
• Maintain accountability for departmental budgets.
• Foster a culture of empathy and professionalism.
• Collaborate across departments for strategic alignment.

Requirements

• Doctor of Pharmacy (Pharm.D.) degree or equivalent experience.
• 10+ years of leadership experience in healthcare.
• Strong communication and problem-solving skills.
• Knowledge of medical terminology and healthcare regulations.
• Proficiency in analytics and electronic medical record systems.
• Ability to work collaboratively and independently.
• Strong organizational skills and attention to detail.
• Ability to adapt to changing priorities.
• Maintain patient confidentiality and ethical standards.
• Flexibility to travel as required.

Benefits

• Impact industry change in pharmacy benefits management.
• Work in a thriving culture.
• Competitive compensation including equity.
• Health, dental, vision, and other benefits.