Senior Associate Administrator - Remote

Overview

The Senior Associate Administrator is responsible for developing and implementing technology solutions and processes to support the Global Support Delivery team at Rimini Street, Inc., a leading provider of enterprise software support.

In Short

• Evaluate and improve current support processes.
• Assist Global Service Delivery leadership with special projects.
• Provide day-to-day team administration services for Regional Managers.
• Design and deliver reporting using various tools.
• Analyze team performance metrics.
• Improve team collaboration using SharePoint and Teams.
• Provide translation services for support cases.
• Assist with HR onboarding and training tasks.
• Manage on-call schedule and engineer assignments.
• Monitor and escalate support cases as needed.

Requirements

• Experience with analytical procedures and metrics analysis.
• Fluency in English, Portuguese, and Japanese.
• Excellent interpersonal and communication skills.
• Strong troubleshooting and problem-solving skills.
• Attention to detail and ability to work independently.
• Ability to work in high-pressure situations.
• Experience with analytics tools is a plus.
• Passion for customer support and relationship building.
• Ability to learn quickly and adapt.
• Experience in a virtual work environment.

Benefits

• Competitive compensation and bonuses.
• Opportunities for professional growth.
• Work with a talented and diverse team.
• Engage in meaningful and challenging work.
• Contribute to community impact through the Rimini Street Foundation.