Senior Engagement Manager, North America - Remote

Overview

The Senior Engagement Manager (SEM) will be responsible for growing and retaining clients in North America, focusing on the Energy, Utilities, Mining, and Construction industries. This role involves expanding accounts through cross-selling opportunities and ensuring high client satisfaction.

In Short

• Manage and expand client relationships in North America.
• Identify and close cross-sell opportunities.
• Ensure successful client experience and high satisfaction.
• Collaborate with internal teams for client retention.
• Utilize CRM tools to track client activities.
• Develop account plans for growth.
• Conduct networking and outreach for lead generation.
• Deliver compelling sales presentations.
• Monitor service delivery and manage margins.
• Foster strong relationships with clients and internal teams.

Requirements

• 10+ years of experience in technology sales.
• Experience in the Energy, Utilities, Mining, or Construction industries.
• Proven track record in account management and client retention.
• Strong analytical and interpersonal skills.
• Experience with CRM and sales efficiency tools.
• Bachelor's degree required; MBA preferred.
• Ability to travel occasionally as needed.
• Excellent communication and presentation skills.
• Demonstrated success in achieving sales quotas.
• Customer-centric approach to sales.

Benefits

• Competitive salary and bonuses.
• Opportunities for professional growth.
• Collaborative and innovative work environment.
• Supportive company culture focused on mutual respect.
• Access to a diverse and inclusive workplace.
• Engagement in meaningful work with a positive impact.
• Flexible work arrangements.
• Comprehensive benefits package.
• Access to training and development resources.
• Participation in community service initiatives.