Senior CRM Administrator - Remote

Overview

The fundraising team at the Wikimedia Foundation conducts worldwide campaigns across nearly 40 countries and 20 languages, collecting small donations (averaging about $15) as well as large and small offline donations to support the Wikimedia Foundation’s mission to empower and engage people around the world with free knowledge. The CRM Administrator is a critical part of the Wikimedia Foundation’s Fundraising Technology team, responsible for managing and maintaining our Customer Relationship Management (CRM) system, CiviCRM, to support fundraising strategies.

In Short

• Oversee user support lifecycle for donor data management tools.
• Customize CiviCRM and Acoustic platforms based on business needs.
• Ensure data quality and accuracy in CiviCRM.
• Collaborate with stakeholders to define system requirements.
• Manage vendor partners for service delivery.
• Participate in sprint-based teams for task execution.
• Monitor data privacy and governance practices.
• Prepare and maintain project documentation.
• Evaluate new CRM products and updates.
• Support fundraising operations with technical solutions.

Requirements

• Minimum 5 years of experience in CRM administration.
• Proficiency in CRM configuration and data management.
• Strong technical skills in reporting and automation.
• Understanding of fundraising strategies.
• Experience with system integrations and APIs.
• Data analysis skills, preferably with SQL.

Benefits

• Competitive salary based on experience and location.
• Remote-first work environment.
• Inclusive and equitable workplace culture.
• Opportunities for professional development.
• Engagement in meaningful work supporting knowledge equity.