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Business Analyst for Customer Success - Remote

Posted Yesterday

Overview

As a Business Analyst for Customer Success at Restaurant365, you will drive internal technology optimization by analyzing business needs and streamlining processes to enhance operational efficiency.

In Short

  • Engage with the Customer Success team to gather and analyze requirements.
  • Translate business needs into actionable technical solutions.
  • Design and implement customer success workflows.
  • Propose innovative solutions based on the latest technologies.
  • Manage systems tasks including configuration and implementation.
  • Serve as a liaison between customer success and technical teams.
  • Prepare reports on customer success systems performance.
  • Oversee system testing and deployment activities.
  • Collaborate on system enhancements and best practices.
  • Develop solution documentation and technical specifications.

Requirements

  • Bachelor's degree in Business, IT, or related field.
  • Proven experience as a Business Analyst or similar role.
  • Technical expertise in Salesforce and Gainsight preferred.
  • Strong understanding of SaaS B2B processes.
  • Excellent communication and interpersonal skills.
  • Ability to lead cross-functional teams.
  • Exceptional analytical and problem-solving skills.
  • Proficiency in configuration and customization.
  • Ability to work in a multicultural environment.
  • Self-directed and able to manage ambiguity.

Benefits

  • Salary range of $90k - $115k per year.
  • Comprehensive medical benefits, 100% paid for employee.
  • 401k + matching.
  • Equity Option Grant.
  • Unlimited PTO + Company holidays.
  • Wellness initiatives.

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