Senior Business Analyst - Customer Success - Remote

Overview

Pennylane offers an opportunity to grow within a fast-growing company, where your expertise will help entrepreneurs regain control of their finances.

In Short

• Join a rapidly growing FinTech company in France.
• Be a key player in the Customer Success department.
• Drive transformation and productivity improvements.
• Implement new information systems and organizational changes.
• Ensure customer satisfaction and monitor performance indicators.
• Collaborate with various teams including Tech and Data.
• Communicate effectively to promote new working methods.
• Analyze challenges and provide insights for improvement.
• Work in a dynamic and changing environment.
• Fluency in English is required.

Requirements

• Experience in transformation and productivity improvement.
• Strong project management skills.
• Excellent communication skills, both oral and written.
• Analytical mindset with a focus on business impact.
• Experience with SQL and Salesforce is a plus.
• Curiosity and a desire to make an impact.
• Ability to work collaboratively with various stakeholders.
• Experience in lean management is a plus.
• Ability to prioritize high-impact actions.
• Willingness to adapt to a constantly changing environment.

Benefits

• Opportunity to work in a flexible remote environment.
• Be part of a diverse international team.
• Contribute to a company with a strong growth trajectory.
• Engage in meaningful work that impacts entrepreneurs.
• Work in a supportive and collaborative culture.