Customer Success Manager, MM/ENT - APAC - Remote

Overview

The Customer Success Manager will be a trusted advisor and advocate for customers, managing the entire customer lifecycle to ensure retention and satisfaction.

In Short

• Manage customer relationships and retention.
• Implement Customer Success Plans and strategies.
• Grow and develop customer accounts.
• Manage complex onboarding projects.
• Provide excellent attention to detail.
• Address customer needs with targeted solutions.
• Communicate effectively with various stakeholders.
• Fluent in English, both written and spoken.
• Identify upselling and cross-selling opportunities.
• Ensure high-quality service delivery.

Requirements

• Expertise in the customer lifecycle.
• Successful implementation of Customer Success strategies.
• Proven track record in customer growth.
• Experience in managing onboarding projects.
• Strong problem-solving abilities.
• Excellent communication skills.
• Ability to manage multiple stakeholders.
• Detail-oriented approach.
• Fluency in English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local social events or co-working spaces.