Benefits Operations Specialist - Remote

Overview

This position is for a Benefits Operations Specialist at Remote, where you will be part of the EOR Operations team, providing support and expertise in global employment benefits.

In Short

• Join the Benefits team at Remote.
• Support employees and clients regarding benefits.
• Process tickets and escalations in Zendesk.
• Execute data-related tasks with precision.
• Define and execute Standard Operating Procedures.
• Collaborate with other departments to analyze customer needs.
• Maintain operations process documents.
• Research and distill knowledge in Notion.
• Champion Remote's values and goals.
• Work in a fully remote environment.

Requirements

• Experience in HR Operations Employee Benefits.
• Excellent customer service skills.
• Strong organizational and time management skills.
• Fluent in English, both written and spoken.
• Ability to work in a fast-paced environment.
• Experience working remotely is a plus.

Benefits

• Flexible paid time off.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options and learning budget.
• Home office budget and IT equipment.