Senior Benefits Operations Specialist - Remote

Overview

Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the complexity of setting up entities. We hire, pay, and manage your workforce across 185+ countries with our AI-powered global Workforce Technology platform.

In Short

• Lead all operational aspects of renewals and implementations, including system updates, outbound communications, benefits process optimization, and resource management
• Identify and resolve operational process gaps associated with new and existing benefits offerings
• Refine implementation workflows and help to ensure successful benefits product launches
• Coordinate regularly with benefits service providers, outsourced vendors, and brokers on a global basis to ensure the success of ongoing benefits administration and daily operations
• Build and maintain relationships with company partners to socialize and manage changes in benefits offerings and processes
• Collaborate with customer and employee-facing teams, as well as the Benefits Design team, to identify implementation groups and opportunities for new benefits offerings
• Develop resources associated with pricing, compliance, frequently asked questions, marketing materials, plan documentation, and other information relating to new and existing benefits offerings
• Support cost booking, vendor billing, customer invoicing, and benefits audit processes
• Lead conversations regarding benefits offerings with customers and supported employees

Requirements

• Bachelor's Degree in related field or equivalent work experience
• 5+ years of experience in administrating global or US Benefits
• Business proficiency in the English language.
• Fluent in Spanish.
• Fluency in Portuguese is an added bonus.
• Proficiency in benefits administration software and systems
• Strong understanding of benefits plan design and pricing
• Strong project management and execution skills
• Advanced Excel and Google Sheets ability

Benefits

• Flexible Time Off + Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan
• WFH Stipend
• Company Bonus + Spot Bonuses