Customer Service Adviser, Personal Banking - Remote

Overview

The Customer Service Adviser in Personal Banking will be a key point of contact for customers, ensuring they receive excellent service and support for their banking needs.

In Short

• Be the first point of contact for customer inquiries.
• Resolve customer issues efficiently and empathetically.
• Assist in directing customers to the right resources.
• Participate in training and continuous coaching.
• Provide outstanding customer experience.
• Work flexible hours including weekends and bank holidays.
• Maintain a distraction-free work environment.
• Utilize technology effectively for customer support.
• Collaborate with team members during peak times.
• Engage in personal development opportunities.

Requirements

• Must be a UK resident over 18 with the right to work in the UK.
• Strong communication skills.
• Ability to handle sensitive financial issues.
• Understanding of regulatory requirements.
• Ability to switch contexts quickly.
• Willingness to learn and adapt.
• Strong customer service orientation.
• Basic tech literacy.
• Available to work Monday - Friday, 9:00 - 17:30 for the first 8 weeks.
• Must have a reliable internet connection.

Benefits

• Annual salary review.
• Share options for all team members.
• Up to 6% pension contribution.
• £200 budget for home office setup.
• 34 days of holiday allowance per year.
• 8 weeks of paid sabbatical every 5 years.
• 25 days of paid sick leave.
• Optional health insurance.
• £1,000 annual learning budget.
• Provision of a Macbook laptop.