Lead QA Analyst - Remote

Overview

The Lead QA Analyst will play a crucial role in enhancing the quality of services at Monzo, ensuring a seamless banking experience for customers.

In Short

• Lead the QA team to maintain high standards in service quality.
• Conduct monthly governance meetings to review metrics.
• Manage and develop QA processes for scalability.
• Analyze data to identify errors and propose solutions.
• Support team members in their professional growth.
• Drive improvements in processes and knowledge management.
• Lead projects to enhance QA functions.
• Work closely with stakeholders for effective assurance.
• Ensure compliance with regulations in the QA process.
• Foster a positive team culture and adaptability to change.

Requirements

• Experience in a regulated sector in a QA or risk role.
• Strong people management and development skills.
• Ability to develop data capture forms and datasets.
• Experience analyzing data for strategic improvements.
• Problem-solving mindset with logical approach.
• Attention to detail and strong analytical skills.
• Capability to provide constructive feedback.
• Understanding of risk management and controls.

Benefits

• Competitive salary with share options.
• Flexible working hours.
• £1,000 annual learning budget.
• Support for remote work setup.
• Comprehensive benefits package.