Customer Service Adviser, Personal Banking (Part-Time) - Remote

Overview

The Customer Service Adviser role at Monzo focuses on providing exceptional customer experience in personal banking, helping customers resolve their issues efficiently and effectively.

In Short

• Part-time position (22.5 hours/week)
• Remote work with training provided
• Salary range of £14,850 - £16,800 (pro rata)
• Customer interaction via phone, app, and social media
• Empathetic support for various customer queries
• Opportunity for annual salary reviews and share options
• Training and continuous coaching provided
• Equipment provided for remote work
• Essential internet connectivity required
• Inclusive and diverse work environment

Requirements

• Must be a UK resident over 18 with the right to work
• Available for full training in the first 7 weeks
• Safe and distraction-free home working environment
• Solid internet connection
• Great communication and problem-solving skills
• Passion for customer service
• Ability to learn and adapt
• Tech literate
• Resilience in handling customer queries
• Understanding of regulatory requirements

Benefits

• Annual salary review
• Share options for team members
• Up to 6% pension contribution
• £200 budget for home office setup
• 34 days of holiday allowance per year
• 8 weeks of paid sabbatical every 5 years
• Optional health insurance
• £1,000 learning budget per year
• Supportive and inclusive work culture
• Training and professional development opportunities