Customer Service Adviser, Business Banking - Remote

Overview

This role involves providing exceptional customer service to business banking clients at Monzo, focusing on empathy and problem resolution.

In Short

• Remote position with a salary between £24,750 and £28,000.
• 37.5 hours per week including Bank Holidays on a rotational basis.
• Start date is June 23, 2025, with mandatory training.
• Engage with customers via phone and in-app chat.
• Identify vulnerable customers and financial crime issues.
• Provide support and training tools to resolve customer issues.
• Build rapport and ensure a positive customer experience.
• Work in a fast-paced environment with multitasking responsibilities.
• Maintain high standards of communication in English.
• UK residency and right to work in the UK are required.

Requirements

• Passionate about customer experience.
• Excellent verbal communication skills.
• Ability to explain and guide customers through solutions.
• Comfortable with multitasking in a dynamic environment.
• Motivated by performance targets.
• Proficient in using technology and systems.
• High standard of written and verbal English.
• Must be a UK resident over the age of 18.

Benefits

• Salary of £24,750 - £28,000 with share options.
• Birthday time off guarantee.
• £1,000 annual learning budget.
• Annual salary review.
• Up to 6% pension contribution.
• 8 weeks of paid sabbatical leave every 5 years.
• Work-from-home setup support.
• Additional benefits available.