Director of Collections & Recoveries - Remote

Overview

This role involves leading the Financial Health operations team at Monzo, focusing on collections and recoveries across all products, ensuring excellent customer service and compliance with regulations.

In Short

• Lead the Financial Health operations team for collections and recoveries.
• Ensure timely responses to customer inquiries.
• Support operational teams with training and coaching.
• Navigate regulatory landscapes and ensure compliance.
• Own quality assurance and controls for collections and recoveries.
• Work on recoveries strategies with the strategy team.
• Collaborate across operational domains to share best practices.
• Prepare and present risk appetite metrics to committees.
• Drive Monzo’s overall borrowing strategy.

Requirements

• Experience leading collections and recoveries operations.
• Experience in transforming collections and recoveries operations.
• Understanding of collections and recoveries in lending businesses.
• Knowledge of UK consumer credit regulations.
• Track record in leading analytical and product teams.
• Comfortable in a fast-paced environment.

Benefits

• Salary of £110,500 - £120,000 plus share options.
• Flexible working hours.
• £1,000 learning budget annually.
• Support for remote work setup.
• Additional benefits available.