Director of Life Line Collections - Remote

Overview

The Director of Collections is responsible for leading a high-performing team dedicated to achieving client key performance indicators (KPIs) related to payment resolution, while ensuring full compliance with all state and federal regulations.

In Short

• Lead and direct the collections team to achieve performance goals.
• Develop and execute compliance strategies for state and federal regulations.
• Oversee customer satisfaction and contractual obligations.
• Ensure accurate and timely reporting related to collections.
• Manage new client onboarding processes effectively.
• Continuously improve operational processes and leverage technology.
• Mentor leadership team members and foster a culture of accountability.
• Conduct regular team meetings to drive progress toward goals.
• Build strong relationships with internal and external stakeholders.
• Represent the company at industry events and conferences.

Requirements

• Bachelor’s degree or higher in Business or related field.
• 7–10 years of experience in healthcare debt collections.
• Strong knowledge of healthcare financial management and regulations.
• Experience in budget oversight and fiscal management.
• Proven project management skills.
• Strong analytical and critical thinking abilities.
• Excellent written and verbal communication skills.
• Experience in leading change management initiatives.
• Ability to maintain confidentiality and handle sensitive information.
• Willingness to travel occasionally for business needs.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Flexible working environment with hybrid options.
• Supportive company culture focused on values and accountability.
• Participation in company-sponsored events.