Account Coordinator - Collections & Recoveries - Remote

Overview

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

In Short

• Join the Collections & Recoveries team as Account Coordinators.
• Engage with past-due customers in a virtual call center environment.
• Guide customers toward financial recovery.
• Negotiate and problem-solve for repayment solutions.
• Ensure compliance with policies and regulations.
• Work in a remote position with comprehensive benefits.
• 1+ years of customer-focused experience required.
• Strong communication and negotiation skills needed.
• Tech-savvy and quick-thinking problem solvers preferred.
• Potential for promotion to Account Manager within the first year.

Requirements

• 1+ year(s) of experience in a customer-focused role.
• Negotiation and/or sales experience.
• Clear and effective communication skills.
• Confidence in handling challenging conversations.
• Empathy and persuasion skills.
• Quick-thinking problem-solving abilities.
• Tech-savvy with the ability to learn new software.
• A growth mindset and openness to feedback.

Benefits

• Hourly Pay: $18.07.
• Wellness Stipend: $100 monthly.
• Internet Stipend: $40 monthly.
• IT Equipment provided during employment.
• Paid Time Off: 160 hours annually.
• Holiday Pay: 48 hours for company holidays.
• Comprehensive Benefits: Health, dental, and vision coverage.
• Parental Leave: Paid leave after six months.
• Retirement Savings: 401(k) plan with company matching.