Collections Coordinator - Remote

Overview

The Collections Coordinator at GoodLeap is responsible for handling administrative tasks within the Collections Department, focusing on loss mitigation programs, delinquent loan reviews, and vendor coordination.

In Short

• Handle administrative tasks for the Collections Department.
• Review and submit loss mitigation program requests.
• Conduct skip tracing to locate borrowers.
• Coordinate collection efforts with vendors.
• Audit delinquent loans and create monthly reports for investors.
• Maintain the Support inbox for the collections team.
• Communicate loan status to customers via text/email.
• Ensure SLAs are met through auditing processes.
• Utilize tools for effective communication and reporting.
• Support the mission of GoodLeap in sustainable financing.

Requirements

• Excellent project management skills.
• Ability to meet deadlines and prioritize tasks.
• Creative and analytical thinker with problem-solving skills.
• Strong verbal and written communication skills.
• Minimum 1 year of experience in collections or financial services.
• Advanced proficiency in MS Office suite.
• Goal-oriented with a focus on both short- and long-term objectives.

Benefits

• Opportunity to work in a technology-driven company.
• Contribute to sustainable solutions and community support.
• Collaborative work environment.
• Professional development opportunities.