Remote Otter LogoRemoteOtter

Operations Coordinator - Remote

Posted 7 weeks ago
Project Management
Full Time
USA

Overview

An experienced Operations Coordinator is needed to support a high-profile government contract, focusing on customer satisfaction and internal team relationships.

In Short

  • Communicates with internal and external stakeholders to identify requirements
  • Facilitates customer satisfaction surveys
  • Acts as an escalation point for Service Support representatives
  • Verifies accuracy of data and provides analysis
  • Reviews metrics reports for accuracy
  • Trains field personnel on data entry
  • Processes manual ticket updates
  • Tracks ongoing ticket updates with Excel reports
  • Supports asset and user management
  • Provides testing for mobile & desktop software

Requirements

  • Experience in operations coordination
  • Strong communication skills
  • Proficiency in Excel
  • Ability to manage schedules and data
  • Experience in customer service

Benefits

  • Monday to Friday work schedule
  • Occasional on-call requirements
  • Opportunity to work on a high-profile government contract
TechFlow logo

TechFlow

TechFlow, Inc. is a pioneering technology company founded in 1995, dedicated to redefining the future of technology through innovation, collaboration, and growth. With a strong operational presence in California and Washington DC, TechFlow specializes in providing advanced engineering, technology, integration solutions, and support services to the Federal Government. As a 100% employee-owned company, TechFlow fosters a culture of accountability and creativity, encouraging its employee-owners to contribute to groundbreaking solutions. The company operates across four principal lines of business: Platform Services, Digital Services, Base Operations, and Energy and Mobility Solutions, and is committed to delivering exceptional results while embracing new ideas and approaches.

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