Deputy Program Manager - Remote

Overview

TechFlow, Inc. is hiring a Deputy Program Manager (DPM) to join our growing Platform Services team. The DPM reports to and supports the Program Manager (PM) in the execution of large complex customer programs. They will manage the daily operations and program management of field service maintenance, logistics, and administrative duties as directed by the PM. The ideal candidate will have a proven track record of success and be well-versed in managing government contracts, ensuring compliance, and delivering outstanding results.

As employee-owners we share a vested interest in our collective achievements, creating an environment where individual contributions are celebrated and rewarded. We seek to hire a leader who can inspire teams and navigate complexities with creativity and innovation.

In Short

• Serve as the main point of contact for daily customer communications.
• Collaborate with internal and external stakeholders to ensure successful execution of programs.
• Identify and proactively resolve program-related issues in a fast-paced environment.
• Manage program risks and impacts through a systematic approach.
• Lead small customer/continuous improvement projects.
• Monitor and analyze program performance metrics (SLAs).
• Manage program governance processes and deliverables.
• Collaborate with senior leaders to develop a strategic vision for the PMO.
• Work closely with teams to meet departmental goals and KPIs.
• Identify areas for improvement and develop action plans.
• Travel Required: 10% - approx. quarterly trips to Northern VA area for customer meetings.

Requirements

• Proven track record in program management.
• Experience managing government contracts.
• Strong communication and collaboration skills.
• Ability to analyze data and make informed decisions.
• Experience in risk management.
• Leadership skills to inspire teams.
• Ability to navigate complex environments.
• Experience with performance metrics and SLAs.
• Willingness to travel as required.

Benefits

• Employee ownership and shared achievements.
• Celebration of individual contributions.
• Opportunities for professional development.
• Dynamic and fast-paced work environment.
• Collaborative team culture.