Care Team Manager - Remote

Overview

The Care Team Manager role holds a supervisory scope of work while balancing a small member portfolio, which reflects the work of the Community Guides at a leadership capacity. This role is focused on supporting our mission-driven, member-focused company by leading a team of Community Guides and ensuring effective communication and collaboration.

In Short

• Supervises a team of Community Guides.
• Leads and manages remote Care Teams.
• Facilitates virtual meetings and communications.
• Provides training and development for new staff.
• Engages with members through various communication methods.
• Accountable for Care Team Program metrics and goals.
• Supports community outreach initiatives.
• Ensures compliance with HIPAA and confidentiality policies.
• Participates in the interview process for new hires.
• Encourages member independence and well-being.

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, or related fields.
• Three years of program management/supervision experience.
• Five years of experience with the local population.
• Strong critical thinking and time management skills.
• Knowledge of crisis planning and case management.
• Proficiency in building relationships quickly.
• Experience with outreach plans and community resources.
• Familiarity with Microsoft Office and video conferencing tools.
• Must be 18 years of age or older.
• Valid Driver's License and reliable transportation required.

Benefits

• Competitive Salary Package + Equity.
• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Savings with Company Match.
• Flexible Schedules and Remote Work.
• Mileage Reimbursement.
• Accrued Paid Time Off.
• Paid Family and Medical Leave.
• Technology Stipend.
• Employee Assistance Program.
• HSA and FSA Options.