Senior Technical Support Engineer - Cloud Services - Remote

Overview

As a Senior Technical Support Engineer for Cloud Services, you will provide critical support to ensure service stability and collaborate with various teams to troubleshoot complex issues for enterprise customers.

In Short

• Provide direct support for critical environments and ensure service stability.
• Engage in automation activities and issue remediation.
• Perform root cause analysis (RCA) to maximize uptime.
• Collaborate with customers, internal teams, and architects.
• Support Red Hat’s customers using OpenShift Ecosystem across Hybrid Cloud solutions.
• Diagnose and troubleshoot complex technical problems.
• Work with development engineering teams on code improvement.
• Consult cases with in-house support engineers to enhance customer experience.
• Contribute to the global knowledge management system.
• Collaborate on projects outside day-to-day work.

Requirements

• Excellent communication skills and problem-solving abilities.
• Experience with OpenShift or Kubernetes and its components.
• Professional Linux system administration experience.
• Ability to work with conflicting priorities and maintain a customer-centric focus.
• Team player with a collaborative approach.
• Ability to read code in Python, C, C++, GoLang, or Java.
• Experience with developer tools for code management.
• Thirst for knowledge and willingness to grow technical skills.

Benefits

• Opportunity to work with leading technology in open source.
• Flexible work environment including remote options.
• Professional development through certifications and training.
• Collaborative and inclusive company culture.
• Contribute to the open-source community.