Senior Manager, Revenue Operations - Remote

Overview

The Senior Manager, Revenue Operations will lead initiatives to improve customer experience and drive sustainable growth at Red Canary by enhancing customer success operations.

In Short

• Lead strategic initiatives to improve customer retention metrics.
• Refine customer lifecycle processes to support Customer Success.
• Drive accurate forecasting for renewals and expansions.
• Develop and deliver initiatives to enhance onboarding and customer engagement.
• Train Customer Success Managers on processes and tools.
• Provide project leadership for tool implementations and operational changes.
• Identify programs to support customer engagement strategies.
• Influence a culture of Customer Success across the organization.
• Collaborate with Product teams to represent customer voice.

Requirements

• Experience in operations leadership for SaaS customer success teams.
• Familiarity with agile/scrum work frameworks.
• Minimum three years in customer success operations.
• Experience with Salesforce CPQ and forecasting.
• Proven track record in process improvement and efficiency.
• Experience with data visualization platforms like Tableau.
• Knowledge of Slack integrations.

Benefits

• Opportunity to lead and influence customer success initiatives.
• Collaborative work environment with cross-functional teams.
• Engagement in strategic decision-making processes.
• Professional growth in a fast-paced organization.