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Lead, Customer Experience - Remote

Posted 3 days ago
Customer Service
Full Time
USA
$88,000 - $121,000/year

Overview

Ramp is seeking a dedicated Customer Experience Lead to support our customers and team as we scale. This role is perfect for someone with a strong customer focus, a passion for helping people, and a drive to learn and improve our product. You will play a crucial role in developing your team to perform at their best.

In Short

  • Foster a positive team culture by inspiring and motivating agent teams.
  • Monitor team performance metrics and implement process improvements.
  • Manage workforce strategies to ensure multi-channel coverage.
  • Identify opportunities to automate and refine processes.
  • Manage a robust Quality Assurance program.
  • Collaborate with product operations to reduce customer friction.

Requirements

  • Minimum 3 years of experience in a technical support role.
  • Minimum 2 years of experience in a leadership role.
  • Excellent verbal and written communication skills.
  • Ability to juggle multiple tasks through effective time management.
  • Desire for ownership and growth in role over time.

Benefits

  • 100% medical, dental & vision insurance coverage for you.
  • 401k with employer match.
  • Flexible PTO.
  • Fertility HRA (up to $5,000 per year).
  • WFH stipend to support home office needs.
  • Wellness stipend.
  • Parental Leave.
  • Relocation support to NYC or SF.
  • Pet insurance.
Ramp logo

Ramp

Ramp is a cutting-edge financial operations platform that aims to streamline and enhance the financial processes of businesses, helping them save both time and money. Launched in 2019, Ramp integrates various financial services, including corporate cards, expense management, bill payments, vendor management, and accounting automation, into a single comprehensive solution. With over 25,000 clients ranging from family-owned farms to e-commerce giants and space startups, Ramp has successfully saved its users $1 billion and 10 million hours. The company is recognized as the fastest-growing corporate card and bill payment platform in the U.S., facilitating over $35 billion in purchases annually. Backed by prominent investors such as Sequoia, Stripe, and Goldman Sachs, Ramp boasts a team of experts from leading financial and technology firms. The company has received accolades from Fast Company, LinkedIn, Forbes, CNBC, and TIME Magazine for its innovative approach and impact in the financial technology sector.

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