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Integrations Expert | Customer Experience - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

Ramp is looking for an Integrations Expert to join our Customer Experience team, specializing in ERP and HRIS integrations. This role involves advanced technical troubleshooting, customer-facing support, and internal systems improvement.

In Short

  • Serve as the expert point of contact for ERP/HRIS integration escalations.
  • Resolve 85–95% of escalated sync/configuration issues without engineering intervention.
  • Scope platform gaps and propose architectural fixes.
  • Lead documentation for edge cases and systemic issues.
  • Run enablement sessions and mentor Integration Specialists.
  • Identify recurring customer friction and contribute to product discovery.

Requirements

  • 2–4 years of experience supporting ERP/HRIS integrations.
  • Proven success resolving complex sync/config issues in ERPs like NetSuite or QuickBooks.
  • Strong judgment under ambiguity and excellent communication skills.
  • Familiarity with support tooling and cross-functional collaboration.
  • Basic familiarity with APIs and accounting software integrations.

Benefits

  • 100% medical, dental & vision insurance coverage.
  • 401k with employer match.
  • Flexible PTO.
  • Fertility HRA (up to $5,000 per year).
  • WFH stipend for home office needs.
  • Wellness stipend.
  • Parental Leave.
  • Relocation support to NYC or SF.
  • Pet insurance.
Ramp logo

Ramp

Ramp is a cutting-edge financial operations platform that aims to streamline and enhance the financial processes of businesses, helping them save both time and money. Launched in 2019, Ramp integrates various financial services, including corporate cards, expense management, bill payments, vendor management, and accounting automation, into a single comprehensive solution. With over 25,000 clients ranging from family-owned farms to e-commerce giants and space startups, Ramp has successfully saved its users $1 billion and 10 million hours. The company is recognized as the fastest-growing corporate card and bill payment platform in the U.S., facilitating over $35 billion in purchases annually. Backed by prominent investors such as Sequoia, Stripe, and Goldman Sachs, Ramp boasts a team of experts from leading financial and technology firms. The company has received accolades from Fast Company, LinkedIn, Forbes, CNBC, and TIME Magazine for its innovative approach and impact in the financial technology sector.

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