Customer Experience Intern - Remote

Overview

As a Customer Experience intern, you will internally support exceptional customer experiences by working closely with team members to provide creative solutions to project-based assignments primarily involving the configuration of the QGenda application and readiness for the project Go-Live.

In Short

• Collaborates with members of the Customer Experience organization to complete project based assignments within defined time frames.
• Responsible for understanding expectations and timeline of assigned projects.
• Shows attention to detail pertaining to assigned projects.
• Works on customer facing projects such as Provider Scheduling and Nurse & Staff.
• Assists in Salesforce optimization and implementation process improvements.
• Submits hours worked according to company policy.
• Maintains Salesforce and other internal tools.
• Consults with project lead to configure QGenda solution.
• Documents configuration and holds transition meetings with stakeholders.
• Other duties as directed by management.

Requirements

• High School diploma required.
• Currently enrolled in a Bachelor’s or Master’s degree program.
• Ability to work in the Atlanta office.
• Demonstrates creative problem solving capabilities.
• Clearly communicates to colleagues and supervisors.
• Maintains a professional and positive attitude.
• Proven ability to interact across organizations.
• Familiarity with Google Suite.
• Excellent organizational and interpersonal skills.
• Strong Excel knowledge is a plus.

Benefits

• Fully company-paid options for medical, dental, and vision insurance.
• Generous paid time off (PTO) policy.
• Paid parental leave for birth, adoption or permanent placement.
• 401(k) with company match.
• Options to work in a hybrid-working model or remotely.
• Annual Costco membership, cell phone stipend, commuter benefits, and in-office perks.