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Customer Experience Improvement Intern - Remote

Posted 21 weeks ago
All others
Internship
MN, USA
$20.00 - $23.00/hr USD

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Overview

This internship offers a unique opportunity to contribute to improving customer experiences while gaining exposure to senior leadership and valuable skills.

In Short

  • Internship in Customer Experience Improvement.
  • Work on meaningful projects and gain exposure to senior leadership.
  • Learn customer journey mapping and data analysis.
  • Participate in networking opportunities with team members.
  • Collaborate with cross-functional teams.
  • Analyze Voice of Customer trends.
  • Contribute to a final presentation with fellow interns.
  • Engage in weekly team meetings and 1:1s.
  • Flexible work environment with a focus on culture.
  • Opportunity to improve customer and employee experiences.

Requirements

  • Undergraduate or graduate students in any major.
  • Passion for problem solving and continuous improvement.
  • Strong analytical and communication skills.
  • Detail-oriented and quality focused.
  • Proficient in Microsoft Office and Excel.
  • Ability to work independently and collaboratively.
  • Fresh perspectives are encouraged.

Benefits

  • Health, dental, vision, and life insurance plans.
  • 401(k) Savings plan with company matching contributions.
  • Tuition reimbursement up to $5,250/year.
  • 20 days paid time off and nine paid company holidays.
  • Paid volunteer time — 40 hours per calendar year.

N.V.S.C

NAC Voya Services Company

CTS Voya Institutional Plan Services is a purpose-driven financial services company dedicated to empowering individuals and communities to achieve a better financial future. With a commitment to inclusivity and diversity, Voya fosters a work environment where employees can bring their whole selves to work. The company focuses on delivering innovative financial solutions and services to its clients, which include individual, workplace, and institutional customers. Voya is recognized for its ethical business practices and has received numerous accolades for its workplace culture, including being certified as a 'Great Place to Work' and recognized as one of the World’s Most Ethical Companies. With a strong emphasis on employee well-being and community engagement, Voya aims to clear the path to financial confidence for its clients while maintaining a socially and environmentally responsible approach.

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